At Figures & Arts World, we carefully print, inspect and pack our products before dispatch. We want you to receive your order in good condition and as described on our website.

This Refund & Return Policy explains when returns, replacements and refunds may be available and how the return process works.

1. When Can a Return or Refund Be Requested?

A return, replacement or refund may be available when:

- The product arrives damaged.

- The product is defective.

- You receive the wrong product.

- The product is materially different from the product ordered or described on our website.

- An item is missing from the order.

- A remedy is otherwise required under applicable law.

All requests are subject to verification.

2. Damaged Product on Delivery

If your product arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery.

Please send:

- Order number

- Clear photographs of the outer package

- Photograph of the shipping label

- Clear photographs/videos of the damaged product

- A brief description of the issue

Please keep the original packaging until the matter is resolved.

We may review the photographs/videos before approving a return, replacement or refund.

3. Defective or Incorrect Product

If you receive a defective or incorrect product, please contact us with your order number and clear photographs/videos.

After verification, we may provide an appropriate remedy, which may include:

- Replacement

- Repair, where reasonably possible

- Refund

- Another appropriate resolution

The remedy will depend on the nature of the issue, product availability and applicable law.

4. Return Shipping Process

Figures & Arts World currently does not provide doorstep return pickup.

If a return is approved, the customer will generally need to send the product to the return address provided by Figures & Arts World using a reliable courier service.

Do not send a product back without first contacting us and receiving return instructions.

The return address and shipping instructions will be provided only after the return request has been reviewed and approved.

For an approved return relating to a damaged, defective, incorrect or materially misdescribed product, the applicable reasonable return-shipping cost will be handled in accordance with the resolution communicated by Figures & Arts World and applicable law.

For voluntary returns that we permit for reasons such as change of mind, the customer may be responsible for return shipping costs unless otherwise stated or required by applicable law.

5. Customer Responsibility During Return

When returning an approved product, the customer should:

- Pack the product securely.

- Use suitable protective packaging.

- Use a trackable courier service.

- Keep the courier receipt and tracking details until the matter is completely resolved.

- Share the tracking details with Figures & Arts World after dispatch.

Figures & Arts World is not responsible for damage caused by inadequate packaging or mishandling during a customer-arranged return shipment, subject to applicable law.

6. Custom and Made-to-Order Products

Some products are printed or customised specifically after an order is placed.

For customised or made-to-order products, cancellation, return or exchange due to a change of mind may not be available once production has started, except where required by applicable law or where the product is defective, damaged, incorrect or otherwise eligible for a remedy.

Customers are responsible for checking customisation details such as names, text, images, colours, dimensions and other specifications before placing an order.

7. 3D-Printed Product Variations

Our products may be individually produced using 3D-printing technology.

Minor variations in colour, texture, layer lines, surface finish, dimensions and small printing marks may occur as part of the normal 3D-printing and finishing process.

Such minor variations may not be considered defects when the product remains substantially consistent with its description and specifications.

8. Change-of-Mind Returns

For standard products that are not customised or made-to-order, a change-of-mind return may be considered subject to the return conditions displayed on the relevant product/order page and applicable law.

For customised or made-to-order products, change-of-mind returns may not be accepted after production has started, subject to applicable consumer rights.

9. Order Cancellation

You may request cancellation as soon as possible after placing an order.

For products that have not yet entered production, cancellation may be possible.

For made-to-order or customised products, cancellation may not be possible once production has started, subject to applicable law.

To request cancellation, contact:

Email: contact@figuresandartsworld.com

Please include your order number.

10. Refunds

If a refund is approved, it will generally be processed to the original payment method where technically possible.

For Cash on Delivery orders or situations where the original payment method cannot receive a refund, we may request appropriate bank or UPI details from the customer.

The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank or financial institution.

11. Return/Refund Verification

We may request photographs, videos, order information, packaging details, courier information or other reasonable information to verify a return, replacement or refund request.

We may also inspect a returned product where necessary.

12. Products Not Eligible Due to Customer-Caused Damage

A return or refund may not be available for damage caused by:

- Misuse or improper handling.

- Excessive heat or unsuitable storage conditions.

- Accidental damage after delivery.

- Unauthorised modification or alteration.

- Intentional damage.

- Normal wear and tear.

- Failure to follow reasonable product-care instructions.

This section does not limit any consumer rights that cannot legally be excluded.

13. Return Address

For approved returns, the applicable return address will be provided directly to the customer along with return instructions.

For security and operational reasons, please do not send any return shipment to an address found elsewhere on the website unless Figures & Arts World specifically instructs you to do so.

14. Refund Timing

Once a refund has been approved and the applicable conditions have been fulfilled, Figures & Arts World will initiate the refund process within a reasonable period and in accordance with applicable law.

The actual time for the funds to appear in the customer's account may depend on the payment gateway or bank.

15. Contact Us

For return, replacement, cancellation or refund requests:

Figures & Arts World

Email: contact@figuresandartsworld.com

Website: https://figuresandartsworld.com

Please include your Order Number in all order-related communications.

Refund & Return policy